Tuesday, March 07, 2006

Closing Time...

Ahh, the sweet sweet insanity of the night shift....

This is the one point of the day where you can let your hair down and be as silly as you want.

Closing time - time for you to go back to the places you will be from.
Closing time - this room won't be open 'til your brothers or you sisterscome.
So gather up your jackets, and move it to the exits - I hope you have foundafriend.
Closing time - every new beginning comes from some other beginning'send

Very applicable imo.

Closes here are much differnt from what i am used to. Formerly my closing shifts consisted of: Balancing tills, counting cash, doing deposits, tip pool money, checking closes, verifying CC machines, troubleshooting whenever needed, doing EOD counts and a bunch of other things too tedious to mention.

Now my closes consist of: Turning off my computer, sweeping the floor for stray rugrats and saying goodbye to the guard. I like htis better :)

Closing time also allows you the opportunity to really get to know some people. The agents on nights are differfnt from the days. They are much more laid back and have a warped sense of humour. They actuaklly enjoy teh attention that we lavish on them. Actually thats not entirely true, they appreciate the time and effort that their supervisors and team leads put in versus the day staff. Call it percieved eliteism, but i am rooting for the night crew to get all on days. For the most part these folks have been on nights without a break. Got to love the underdogs :D

Well, now we have to start putting agents on notice for "below expected sales results". This is something new for me, how do you threaten an employees job (ok WARN them) while smiling at them and maintaining a positive attitude? I am a good actor, but i have a bunch of PITA's that are getting their letter today, not looking forward to it one bit, especially because i have abunch of "special" PITAs that are incredibly outspoken. I think i need to go to Lamaze class to learn that cool breathing thing, i just might be able to distract em with it, probably not since they can smell bullshit a mile away, to make this even MORE enjoyable i have to factor in my monitorings (7 left for the week) which can take FOREVER to get done.

*sigh* i need a hug.....or a cookie....ohh better yet BOTH

****NOTE: PITA stands for pain in the ass, a completely HR IN-appropriate statement that i use with allarming frequency****

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